About Us

People & Communities

At Lux Travel DMC, people are at the heart of our sustainability journey. We strive to create a positive and supportive workplace for our employees while working with local people, guides, businesses and communities to ensure tourism creates meaningful opportunities and shared benefits. Through responsible tourism experiences and community initiatives supported by the LuxGroup Foundation, we contribute to local livelihoods, education, wellbeing and community development across the destinations where we operate.

Our Projects

Read More Clean Water Storage
Initiative in Ha Giang
Rocky Highlands
Nurturing Green Seeds
Reforestation in
Yen Bai
Read More
Greener Together,
Clean Halong Bay

Campaign
Read More
Read More Solar Lighting
Infrastructure in
Lung Sinh Hamlet
“Clean Water
for Schools”
in
Rao Con Village
Read More

Useful Informations

Children Safeguarding Policy

At Lux Travel DMC, we are committed to protecting the safety, dignity, rights and well-being of children involved in or affected by our tourism activities. We comply with applicable laws and expect our suppliers and partners to uphold the same standards.

Our Commitments

Protection from Child Labour and Exploitation
Lux Travel DMC does not employ children or support child labour. We expect our suppliers and partners to comply with applicable minimum-age employment laws and to provide safe and appropriate working conditions for their employees.

We do not support tourism activities that exploit children for entertainment, commercial purposes, photography, fundraising or as tourist attractions.

Safe and Respectful Interaction

We promote respectful and appropriate interaction between guests, employees, guides, suppliers and children. Any form of physical, sexual or emotional abuse, harassment, inappropriate touching or other harmful behavior towards children is strictly prohibited.

Responsible Photography and Privacy

Children's privacy and dignity must be respected. Photography, filming or use of children's images must only take place with appropriate consent and in accordance with applicable laws and safeguarding principles.

Responsible Community and Tourism Activities

Where tourism or community activities involve children, Lux works with responsible local organizations, schools, communities and suppliers to ensure that activities are appropriate, safe and beneficial to children.

We discourage guests from giving money, gifts or personal items directly to children where this may encourage dependency, begging or exploitation.

Supplier and Partner Responsibility

Our accommodation suppliers, guides and other relevant partners are expected to comply with Lux Travel DMC's child safeguarding requirements and applicable laws. We communicate these expectations through appropriate agreements, contracts or supplier guidelines.

Reporting and Response

Any suspected or reported inappropriate behavior involving children must be taken seriously and reported through the appropriate company channels. Lux will take prompt and appropriate action to protect the child and investigate the concern.

Where a supplier or partner is found to have seriously violated child safeguarding requirements, Lux may suspend or terminate the business relationship and take further action in accordance with applicable laws.

Training and Awareness

Relevant employees, guides and partners receive appropriate guidance and training on child safeguarding, responsible interaction, privacy and reporting procedures.

Continuous Improvement

Lux Travel DMC regularly reviews its tourism activities, suppliers and community initiatives involving children and takes appropriate measures to prevent risks and strengthen child safeguarding practices.

Lux Travel DMC is committed to ensuring that every child is treated with dignity, respected, protected from exploitation and safeguarded throughout our tourism activities and community engagement.

For further information, please kindly contact our Sustainability Coordinator - Ms. Huyen at [email protected]

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