Welcome to Lux Travel DMC Asia.
Please read the following Terms & Conditions carefully before booking any travel services with us. By confirming a booking or using our website and services, you acknowledge that you have read, understood, and agreed to these terms.
1. Reservations & Booking Confirmation
All reservations must be submitted in writing via our official website, email, or through authorized representatives of Lux Travel DMC Asia.
- Booking requests are normally processed within 24 hours.
- In the event of unavailable hotels, flights, cruises, transportation, or other travel services, our travel consultants will propose suitable alternatives before final confirmation.
- Once services are confirmed, a booking confirmation and invoice will be sent to the client by email.
- A deposit payment is required to secure the reservation.
Lux Travel DMC Asia reserves the right to decline or cancel any booking due to operational, legal, or force majeure reasons.
2. Deposit & Payment Policy
To confirm a booking, a deposit of 20% of the total tour value is generally required. Additional deposits may apply for peak season bookings, luxury properties, flights, cruises, or services requiring immediate prepayment by suppliers.
Final Payment
- Full payment is required no later than 45 days before the departure date unless otherwise stated in writing.
- Bookings made within 45 days prior to arrival may require full immediate payment.
Accepted Payment Methods
We accept:
- Bank transfer
- Visa
- Mastercard
- American Express
- Secure online payment gateway
Credit Card Fees
Transaction fees charged by banks or payment gateways may apply:
- Visa / Mastercard: approximately 3.85%
- American Express: approximately 4.5%
Banking Charges
All bank transfer fees and intermediary bank charges are the responsibility of the client. The full invoiced amount must be received by Lux Travel DMC Asia without deductions.
After payment is completed, clients will receive final travel documents, hotel vouchers, and confirmed itineraries via email.
3. Booking Amendments
We understand that travel plans may change and will do our best to accommodate amendments whenever possible.
- Any amendment request must be submitted in writing and include the booking reference number.
- Amendments are subject to availability and supplier conditions.
- Additional costs resulting from amendments may apply.
- Revised confirmations and invoices will be issued once amended services are reconfirmed.
If a travel credit or voucher is used, all related voucher terms and validity conditions will apply.
4. Cancellation Policy
Unless otherwise specified at the time of quotation or booking, the following cancellation fees apply:
| Cancellation Period | Cancellation Fee |
|---|---|
| More than 45 days before arrival | Deposit is non-refundable plus any supplier cancellation fees |
| 44 – 30 days before arrival | 30% of total booking value plus supplier fees |
| 29 – 15 days before arrival | 50% of total booking value plus supplier fees |
| 14 – 7 days before arrival | 70% of total booking value plus supplier fees |
| Less than 7 days before arrival or no-show | 100% of total booking value |
Additional Notes
- Refunds, when applicable, will be made via the original payment method.
- Bank charges, transaction fees, and administrative fees are non-refundable.
- Certain luxury hotels, cruises, flights, train tickets, or special event services may have separate cancellation terms.
5. Refunds for Unused Services
No refund will be granted for any unused services after the trip has commenced, including:
- Unused hotel nights
- Missed tours or transfers
- Voluntary itinerary changes
- Early departures
- No-shows
6. Liability & Responsibility
Lux Travel DMC Asia acts as an intermediary between clients and independent suppliers such as airlines, hotels, cruises, transport companies, and local operators.
While we carefully select our partners and suppliers, we are not liable for:
- Personal injury, illness, accident, or death
- Loss or damage of personal belongings
- Flight delays or cancellations
- Force majeure events
- Natural disasters
- Political unrest
- Pandemics or government restrictions
- Acts beyond our reasonable control
Should circumstances require changes to accommodations, transport, or itineraries, we reserve the right to substitute services with comparable alternatives whenever necessary.
Participation in any tour operated by Lux Travel DMC Asia implies acceptance of these conditions.
7. Passport, Visa & Travel Documents
Clients are responsible for ensuring they possess:
- A passport valid for at least six months beyond the travel date
- Required visas and entry permits
- Vaccination or health documentation where applicable
- Valid travel documents for all destinations visited
Lux Travel DMC Asia may assist with visa guidance or support documents, but obtaining visas remains the traveler’s responsibility unless explicitly confirmed otherwise.
8. Travel Insurance
Comprehensive travel insurance is strongly recommended for all travelers.
Your insurance policy should ideally cover:
- Trip cancellation or interruption
- Medical emergencies
- Emergency evacuation
- Personal accident
- Loss of baggage or valuables
- Flight disruptions
- Pandemic-related incidents where applicable
Lux Travel DMC Asia is not responsible for losses that could have been covered by appropriate travel insurance.
9. Health & Special Requirements
Clients are responsible for informing Lux Travel DMC Asia in advance of:
- Medical conditions
- Mobility limitations
- Dietary restrictions
- Allergies
- Special assistance requirements
We will make reasonable efforts to accommodate requests but cannot guarantee all special arrangements in every destination.
10. Website Content & Pricing
While we strive to ensure the accuracy of information displayed on our website:
- Prices, itineraries, accommodations, and availability may change without prior notice.
- Photographs are illustrative only.
- Errors or omissions may occasionally occur.
Lux Travel DMC Asia reserves the right to correct pricing or content inaccuracies at any time.
11. Force Majeure
Lux Travel DMC Asia shall not be deemed in breach of these Terms & Conditions or liable for failure to perform obligations due to events beyond reasonable control, including but not limited to:
- Natural disasters
- Extreme weather
- Epidemics or pandemics
- Government restrictions
- Civil unrest
- War
- Transportation disruption
- Labor disputes
In such cases, alternative arrangements, postponements, credits, or partial refunds may be offered depending on supplier policies.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Vietnam.
Any disputes arising from services provided by Lux Travel DMC Asia shall be subject to the jurisdiction of competent courts in Vietnam.
13. Contact Information
Lux Travel DMC Asia
Website: https://luxtraveldmc.asia
Email: [email protected]
Hotline: +84-24-3927-4120